This website is operated by tiQtoQ Limited (trading as disQo.ai).
We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:
• the personal information we collect about you
• what we do with your information, and
• who your information might be shared with.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.
tiQtoQ Limited ('we' or 'us') are a 'data controller' for the purposes of the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679 and any subsequent UK data protection legislation and we are responsible for, and control the processing of, your personal information.
Our data protection officer is Peter Jones.
This privacy policy applies to any individuals whose personal information we process during the course of business, which includes:
· Our prospective customers and recipients of our marketing communications;
· Our customers and users;
· Our suppliers, service providers, agents, and subcontractors; and
If you are unsure how this policy applies to you, please contact us (see ‘How to contact us’ below) and we will be happy to help.
During the course of accessing our website, using our products and services, contacting us, providing services to us, or otherwise dealing with us, you may provide us with a range of personal data which we will use in the course of our business. This personal information may include:
· Your first and last name;
· Your contact details (which may include your landline telephone number, mobile number, and/or email address);
· Other related information.
If you choose to register for our services via a third party single sign-in (SSO), such as those provided by Google or Facebook, you will be giving that third party permission for them to share your personal data with us, for us to use in accordance with this privacy policy.
We use Stripe, a third party payment provider, to process payments on our behalf and we do not receive or have access to any of your payment information. Your payment information will be held and processed by Stripe in accordance with its privacy policy - https://stripe.com/gb/privacy.
Our website and services may collect certain information about you automatically (such as your IP address, geographical location, browser type and version, operating system).
Occasionally we may receive information about you from other sources (such as our suppliers, customers, or group companies), which we will add to the information we already hold about you in order to help us operate our business effectively.
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
• transfer the personal data and give consent on his/her behalf to the processing of his/her personal data;
• receive on his/her behalf any data protection notices;
• give consent to the transfer of his/her personal data abroad; and
• give consent to the processing of his/her sensitive personal data (if applicable).
We may process your data for a variety of reasons, including because:
• we are legally obliged to e.g. to confirm your identity;
• the processing is necessary for the performance of the contract with you to provide our Services; or
• it is in our legitimate business interests to do so.
In some instances, we will rely on your consent to process personal data and where we do this, it will be flagged to you at the time.
Our main processing activities for personal data, and the legal basis on which we perform those activities are:
Prospective customers/marketing recipients:
We will process your personal data in order to contact you in relation to our products and services and keep a record of our communications (e.g. sales telephone calls, quotations and offers).
Our legal basis for doing so is our legitimate interests, which allows us to market our products and services to individuals provided there is a business case for doing so and our interests do not override the rights of the individuals in question. If you wish to object to direct marketing, you may do so by contacting us.
Customer/users:
We will process your personal data in order to provide our products/services to you and to provide you with information and updates regarding the same. Our legal basis for doing so is that the processing is necessary for the performance of a contract. We will also keep a record of your data and use it for related purposes, including account management, customer support, and audit purposes, on the basis that we have a legitimate interest in doing so.
We may also contact you in relation to our products and services. Our legal basis for doing so will be the same as for prospective customers, as set out above.
Suppliers, service providers etc.:
We will process your personal data in order to receive goods and/or services from you and to manage our relationship, including making payments to you, dealing with accounts issues, placing orders etc. Our legal basis for doing so is that the processing is necessary for the performance of a contract.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of training, fraud prevention, and/or quality assurance. We may also retain copies of communications and details provided to us by you, for example support requests, account queries, complaints, for internal account management and auditing purposes. This is done on the basis of legitimate interests.
We may do a credit check on you:
• so that we can make credit decisions about you and members of your household/business; and
• to prevent and detect fraud and money laundering.
Our search will be recorded on the files of the credit reference agency.
We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.
Other credit businesses may use your information to:
• make credit decisions about you and the people with whom you are financially associated
• trace debtors, and
• prevent and detect fraud and money laundering.
If you provide false or inaccurate information to us and we suspect fraud, we will record this.
We store your personal data on on cloud-based servers based in the UK/EEA.
We may disclose your personal data to:
• other companies within our group to the extent that there is a legitimate interest in doing so to support our business aims;
• our agents and service providers, to the extent that they require access to the data in order to provide goods/services to us, in which case they will be bound by a contract requiring them to process personal data in accordance with the requirements prescribed by data protection law;
• law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
• a third party purchaser if we sell our business, in which case, customer and user information will be a transferred asset.
We will use technical and organisational measures to safeguard your personal data, for example:
• access to your account is controlled by a password and user name that are unique to you; and
• we store your personal data on secure servers.
We are Cyber Essentials Plus certified.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How to contact us’ below).
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
We may need to transfer your personal data outside the European Economic Area (for example to suppliers such as Salesforce). We will only do this if appropriate safeguards are place in accordance with data protection legislation.
We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.
You are responsible for ensuring that information you provide to us is accurate, complete and up-to-date. You can review and change your information by contacting us.
You have a number of rights in relation to your personal data, these include the right to:
· find out how we process your data;
· request that your personal data is corrected if you believe it is incorrect or inaccurate;
· obtain restriction on our, or object to, processing of your personal data;
· if we are relying on consent, you can withdraw your consent to our processing of your personal data (including any direct marketing);
· obtain a copy of the personal data we process concerning you. We will take steps to verify your identity before responding to your request. Once we have verified your identity we will respond as soon as possible and in any event within one month.
· lodge a complaint with the UK supervisory body, the Information Commissioner’s Office (the ICO) here https://ico.org.uk/. If you have a concern or complaint about the way we handle your data, we ask that you contact us in the first instance to allow us to investigate and resolve the matter as appropriate.
If you would like to exercise any of your rights or find out more, please contact us.
We may change this Privacy Policy from time to time, and if we do so we will highlight any changes to these pages. If you continue to access or use our services after notified changes have come into effect, you will have agreed to the revised policy.
Please contact Peter Jones, our Data Protection Officer, if you have any questions about this privacy policy or the information we hold about you.
If you wish to contact us, please send an email to peter.jones@tiqtoq.co.uk.
For information on the cookies we use and how to control your cookie settings, please visit our Cookie Policy https://www.tiqtoq.co.uk/cookie-policy
